Customer help
Frequently Asked Questions
Quick answers about ordering, delivery, payment and returns.
How long does delivery take?
Orders are usually delivered within 3–5 working days. It can take a little longer during sales, holidays or for remote areas. See our Shipping & Delivery Policy.
Do you deliver across Pakistan?
Yes, we deliver to addresses across Pakistan. We don’t ship internationally at the moment.
How can I pay?
We accept Cash on Delivery. You pay the courier when your parcel arrives.
Will you call me before sending my order?
Our team may call you to confirm your order and address before dispatch. Please keep your phone reachable so your order isn’t delayed.
How do I track my order?
Use our Track Your Order page with your order number.
Can I change my delivery address?
Yes, if your order hasn’t been dispatched yet. Call us on 0333-6568507 as soon as possible.
Can I return a product?
For hygiene reasons we don’t accept change-of-mind returns. If your item arrives damaged, faulty or incorrect, we’ll offer a replacement or refund. See our Returns & Refunds Policy.
My parcel arrived damaged or with the wrong item. What should I do?
Contact us right away with your order number and clear photos or a video of the parcel and product. Email info@skincarepakistan.pk or call 0333-6568507.
How do I choose products for my skin type?
Start with our Shop by Skin Type section, and read each product’s description and label. We recommend a patch test before using anything new. If you have a skin condition, speak to a dermatologist.
Didn’t find your answer? Call 0333-6568507 or email info@skincarepakistan.pk, Monday to Friday, 9am–6pm.