Returns & Refunds Policy

Our policy in short

Skincare, makeup and fragrance are personal-care products, so for hygiene reasons we don’t accept returns for change of mind. We do accept returns when an item arrives damaged, faulty or incorrect.

What we can help with

• Items damaged in transit, such as broken, cracked or leaking packaging
• Faulty items
• The wrong product, shade or size
• Items missing from your order

What we can’t accept

• Change-of-mind returns
• Opened or used products that are not faulty
• Items that were not bought from skincarepakistan.pk

How to report a problem

Please check your order as soon as it arrives and contact us right away. To help us sort it out quickly, send us:

• Your order number
• Clear photos or a short video of the parcel and the product
• A short description of the problem

Email info@skincarepakistan.pk or call 0333-6568507. Please don’t send items back before speaking to us, as we can’t process returns we haven’t agreed.

What happens next

We’ll review your request and get back to you. If it’s approved, we’ll offer a replacement or a refund and explain how to send the item back if we need it.

Refunds

Orders are paid by Cash on Delivery, so we’ll arrange any approved refund with you directly and confirm how and when you’ll receive it.

Need help with an order? Call 0333-6568507 or email info@skincarepakistan.pk, Monday to Friday, 9am–6pm.